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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I ordered a custom fit boat cover by year and model of my boat. The cover they sent was a foot short and 6 inches too narrow.

I called the company and was told that based on their information, I had the right cover. Obviously if it doesn't fit, it isn't the correct cover. I asked for a return authorization for a refund which took nearly a week. I returned the cover with all the original packaging and in the original box it came in.

However, when the refund was processed they kept 20% for a restocking fee.

Not sure how that works, they send me a custom cover that doesn't fit and then I have to pay a restocking fee? Very poor customer service and even shadier business practices.

Product or Service Mentioned: Cover Anything Boat Cover.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $53.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Mar 05.
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